Remember how we said that we love supporting small, family-run operations? That’s because we are one. All of our pants and belts by Tatú Imports are shipped out by our founder Ryan’s Dad, stepmom, and stepsister in Tyler, Texas. They are great and must be protected at all cost. Please have patience with Tom, Sanddee, and Chandlee as they diligently process your orders.
We offer free shipping on all Field Pants and Tatú Polo Belt orders since they are warehoused in the United States. We ship Monday through Friday via UPS and/or USPS. We try our hardest to ship within 24 hours of your order.
With the exception of the polo belts by Tatú Imports mentioned above, all of our products on The Market are stored in our Buenos Aires, Argentina office. We ship internationally via DHL Express at a flat rate of $9.99. DHL Express is a best-in-class international shipping solution, orders typically arrive within 4 to 6 calendar days after shipping out.
No one wants you to get your Fields more than we do! If your package is lost in transit, please write us at email@example.com and we'll find it and/or replace it. If your package was delivered but is missing, please file a claim with USPS. Unfortunately, we can't take responsibility for replacing missing or stolen packages.
We accept returns on any item in same-as-new condition within 14 days of delivery to a domestic address, and we make it easy to make returns. To return an item, simply ensure that all labels and tags are intact, repackage the item, email firstname.lastname@example.org to receive your label and drop the package off at any USPS center free of charge. Orders must be unworn, unwashed, and undamaged and shipped within 14 days of delivery. Unfortunately, if the item does not meet this criteria, the return cannot be accepted.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.